Delivery information

Deliveries from Narellan Sand, Soil & Garden Supplies

When placing an order for delivery, there are some important factors to consider:

• First, you will need to pay prior to delivery, which can be done over the phone with a credit card, or in person with cash payment given to one of our drivers or office staff. 
• Make sure that you provide our team with clear instructions on where exactly you would like the products dropped off and/or tipped (we recommend leaving a tarp down at the spot). Additionally, be sure to include your phone number so that we can contact you should any issues arise.
• It's important to note that there may be delivery fees applicable per load depending on your location/suburb – please ask our staff about these fees when placing your order.
• Keep in mind that we cannot tip bulk loads or loose items under carports, trees, power lines or near water services due to safety concerns for both ourselves and our customers.
• Our minimum order for delivery is ½ a tonne, so please check with staff if your materials fit this quantity. 
• If access to your delivery area is difficult, let us know ahead of time as multiple deliveries/charges may be applicable if our drivers are unable to get through gates or keypad access-only entrances. 
• Extra fees may also apply if they are unable to contact you when they arrive and have trouble getting onto the premises.
• Small orders don't always mean that our vehicles will be small too - so be sure to request a small truck size if access is limited on-site. 
• We might not always be able to place products exactly where you wish them due to overhead powerlines, steep driveway accesses, narrow pathways, ect. All of our drivers have waiver forms on board with them should difficulties arise upon arrival.