Terms & Conditions

Although we cannot provide an exact time for delivery, we can provide estimated time windows. Booking well in advance for a requested time, for example, AM, PM or between 8AM-9AM, ensures the greatest likelihood of your materials arriving when desired.

All quotes provided by Narellan Sand, Soil & Garden Supplies staff members are only valid for 7 days but can be subject to change with increases of materials if a price rise is to accrue within that time.

There is a flat fee delivery per load which is determined by the suburb. Please contact us regarding the price of delivery to your suburb.

Some of our trucks have dividers in them and can carry 2 loose items at one delivery cost. Please contact staff on amounts these trucks can carry as they do vary. The use of these trucks will incur delivery fees. Additional bulk items may result in an additional delivery fee. Our friendly staff will advise you of the delivery fees incurred.

When placing an order, we ask that you please consider the following:

• If a particular truck is required, you are more than welcome to request a vehicle. Otherwise, a truck will be allocated depending on the size and suitability.
• Please consider the environment of the tipping location. This includes but is not limited to powerlines, carports, trees, and uneven land.
• A minimum delivery of 0.5 tonnes applies to bulk material orders. The pickup minimum is 0.25 tonnes of bulk materials.

As further outlined in our Shipping & Delivery policy, although you can suggest a location for delivery, it is ultimately at the driver’s discretion where it is tipped. This is to ensure safety and limits accidents.

Additional fees like crane lifts, manual handling fees and pallet fees may apply with cement, block and paver orders.

As pebbles are a naturally occurring product slight variations may exist from each batch. Whilst every effort is taken to provide consistency in size, colour, and shape, it may vary. We always recommend coming in and seeing the product first or confirming current stock via photo before purchasing. If you have any concerns regarding the variations of our current stock once they have arrived, please contact the store directly to discuss further.

Whilst every effort is made to ensure your delivery is correct, discrepancies may occasionally occur. In the incident that a discrepancy does occur, please advise us within 24 hours so we can rectify the issue promptly.

View our Refunds Policy here.

Our preferred payment is credit card; specifically Visa and Mastercard, however, we do also accept American Express (Amex) and PayPal via our online store only.